Crescent Moon Alliance Representative, Marielle (LH/SE20-TE07 TD) [LOG HORIZON]

Returns of pre ordered or sealed product are non refundable at this time ,please make sure you want the item or items before placing your order. 

All orders are subject to a 15% restocking fee, if accepted.

All graded singles are final sale. No returns will be accepted on graded items.

Cancelation of all pre ordered product or in stock product will result in a 10% processing fee. No exceptions made.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactus@tcgexpress.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactus@tcgexpress.net.

Damages and issues

TCG PRODUCTS TARES AND RIPS IN MANUFACTURING PLASTIC ARE COMMON COMING FROM MANUFACTURE. DUE TO THIS THERE WILL BE NO REFUND OR EXCHANGES ON PRODUCTS WITH THESE ISSUSES.

For collectors, please note in the message box before completing purchase that you are keeping product sealed and we will try our best to compensate. There are no guarantees we will meet this requirement.

Please inspect your order upon reception and contact us immediately if the item is defective, or if you receive the wrong item, so that we can evaluate the issue and make it right. These issues can only be addressed within 1-3 business days of receiving items.

Exceptions / non-returnable items
Certain types of items cannot be returned, Like opened products. All Sealed products CAN NOT be opened and returned. ALL Single Cards and mystery boxes are final sale.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.